Today's Laundry
New York, New York
718-388-6243
212-444-9933
info@todayslaundryservice.com

Laundry Service FAQ

WHO WHAT WHEN HOW
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What area does Today’s Maid cover?
We cover most areas in Manhattan, Brooklyn and Queens. If you are not a Today’s Maid cleaning client please contact our office at 212-444-9933 to find out about setting up service for your area.

Do I have to be a Today’s Maid cleaning customer to utilize the laundry service?
No, you do not. If you are not a Today’s Maid cleaning client, please contact our office at 212-444-9933.

What is the minimum order that I can make?
$40.00 of laundering services is the minimum order that we may accept.

How much will the laundering/dry cleaning service cost?
Our simple per garment pricing can be found on our online order form. Additional garments, rush service, specialty garments, and some garments that have varied prices may add additional fees. ^

Are tailoring and alterations service available?
Yes, please contact our office for details on tailoring and alterations. ^

How much laundry can I have cleaned in an order?
You may leave as much laundry as you like. You will be charged for the actual order cleaned. If you have a large laundry order and additional laundry bags are needed, just use a grocery bag, mark it and leave it with your laundry cleaning order. ^

What’s the difference between Shirts Laundered, Shirts Cold-Washed and Shirts Dry Cleaned?
Shirts Laundered & Pressed - This applies to Business Attire shirts and most shirts that are made of 100% cotton and that don't have bright/dark colors.

Shirts Cold-washed/Dry cleaned - Bright/dark colored shirts are cold-washed. The difference between normal shirt laundry and cold-wash is that the normal process of shirt laundry goes through a machine press while cold-washed shirts are hand-ironed, which ensures that they don't have that shine that you might see on some garments after they are ironed. In summary, the objective is that your dark/bright colored shirts will look like new for 3-4 years of usage. Some shirts require dry cleaning either based on the shirt's label or based on the owners' request. ^

What do you charge for laundering household items?
We can clean some household items like bed sheets, pillow cases, duvet covers, blankets and comforters. Please find out the starting prices on our online order form. Prices vary, so rates listed may change depending on the cleaning needed for your items. ^

What experience does Today’s Maid have with laundry and dry cleaning?
Today’s Maid laundry/dry cleaning partner is top laundry and dry cleaning service in New York. Our partner’s dry cleaning and laundering expertise partnered with our dedication to service and home maintenance makes Today’s Maid laundry services a simple and secure choice to free up your time. ^

What are your laundry Operating Days/Hours?
Monday – Friday, 9:00am – 10:00 pm are our laundry operating hours. ^

When can you pickup my laundry order?
We need a minimum of one business day (24 hours) notice to pickup an order, or call our office for same day service (additional fee applies). Orders can be picked up on a 2-hour time window during 8:00AM - 10:00PM. ^

What is the turn around time?
Approximately two business days (48 hours). Next-Day and Same day service are available for additional fees. Please call for details. ^

What time/day should I expect my garments to be ready?
After two business days you can expect your garments to be delivered in the same 2-hour time frame as pick-up (8:00AM - 10:00PM). ^

Is same day service available?
Yes, for an additional fee. If you are interested in Next day or Same day service please contact our office at 212-444-9933. ^

When is my credit card charged for the order?
When you place your order an estimate of your fees will be displayed on your order form. Once the order has been picked up, itemized and reviewed your credit card will be charged for the actual charges of the cleaning. Prices per garment will be as listed, except for some items such as gowns, leather, household items, etc. that vary based on the item. ^

How do I make an order?
Simply go to our online order form, and answer a few easy questions to schedule your pickup. ^

How do I prepare my laundry for pickup?
1) Complete the online order form, (2) Print your Order, (3) Gather your garments and place in your Today’s Maid laundry bag/s, (4) You’re done! If you have questions please feel free to contact our office at 212-444-9933.

What bag do I use for my first order?
For your first order you may not have received a Today’s Maid bag yet, so please use a grocery bag/s and place your printed order on the bag. ^

Can I sign up for weekly service, and not have to create a separate order each week?
Yes. Just select the “Weekly” option from the “Frequency” question on the online order form, and then contact our office at 212-444-9933 to discuss how charges will be handled. ^

If I have a change to the list of items in my laundry order after I have placed it online what do I need to do?
ou can just mark the changes on your on your printed order that is placed with your laundry for pickup. When the items reach the facility they are reviewed and itemized. ^

When and how can I cancel my laundry order?
To cancel a recurring laundry service order, please call our office 212-444-9933. Unfortunately you may not cancel a one-time laundry order after it has been picked up. ^

When placing my order what is the Special Instructions box?
All stains and special handling instructions should be noted in the Special Handling instructions box. For more information see our Terms of Use. ^

What should I do if I notice something wrong after I receive my garment?
IN THE RARE CASE WHERE GARMENTS ARE DAMAGED OR LOST YOU MUST CONTACT US WITHIN 24 HOURS OF YOUR DROP OFF. After 24 hours of your drop off, we shall not assume any responsibility for damaged or missing items. We are not responsible for any loss or damage after delivery to your doorman, concierge or other apparently authorized person. We are not responsible for any loss or damage due to handling by, storage with or delivery by your doorman, concierge or other authorized person, including, for instance, the erroneous delivery of your garment to a third party cleaner. The rules regarding inventory set forth under “Service Description” apply. ^

Who carries the liability in case of garment damage or other issues?
Today’ s Maid and our Laundry/Dry Cleaning Partner is liable for incidental damages and loss to articles placed within our care if the customer is not at fault. Cases where the customer is at fault include (but not limited to) instances where the customer is aware of special garment treatment but does not use the "Special Instructions" box when placing an order. Our claims system is based on the American National Standards Institute's 'Fair Claims Guide for Consumer Textile Products. We take pride in our business knowing that we can provide the highest level of customer service in the dry cleaning industry!

Care information must be permanently attached to all garments. If this information is not present, the customer fails to provide "Special Instructions", and the garment is damaged as a result, or if care instructions are followed and the garment or some component part fails, the responsibility is with the manufacturer. Your best recourse is to go to the retailer who sold you the item. Good retail practice requires that a store exchange a defective item or refund the price.

Some stains simply can't be removed by any known method, and while no one is to blame, there is no remedy. This is also true of the damaging effects of age on all fabrics.

See Terms of Use for limits of liabilities and other service policies. ^